Privacy Policy

This policy explains what personal information Holycome collects when you use this website or place an order, why we collect it, and what rights you have over it.

Information We Collect

Order information: name, billing and shipping address, email address, phone number and order contents.
Payment information: processed by our payment providers. We do not store full card numbers on our servers.
Communications: the content of emails, enquiry forms and support messages you send us.
Technical information: IP address, browser type and pages visited, collected through standard server logs and analytics.

How We Use It

We use your information to process and ship orders, to respond to enquiries, to provide warranty and repair service, to prevent fraud, and to meet our legal and tax obligations. If you subscribe to our newsletter we use your email address to send occasional product and guide updates; every email includes an unsubscribe link.

Sharing

We share information only with the parties needed to fulfil your order: shipping carriers, payment processors, and customs authorities where legally required. We do not sell your personal information to anyone, ever.

Cookies

We use cookies to keep your cart working, remember preferences and measure which pages are useful. You can block cookies in your browser settings; parts of the site, particularly the cart, may stop working correctly if you do.

Retention

Order records are kept as long as required for warranty service, accounting and tax law. Marketing subscriptions are kept until you unsubscribe. Enquiry emails are kept for as long as needed to resolve your question.

Your Rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not legally required to keep it. Contact us and we will respond within 30 days.

Security

This site uses encryption in transit and access-controlled storage. No system is perfectly secure, but we limit the data we keep and restrict who can see it.

Contact

Questions about this policy or your data: service@holycome.com.